Order Management
ConfidentialHyderabad / Secunderabad, Telangana, Chennai3 days ago
Job descriptionStrong experience in Order Management, preferably in a BPO environment. Familiarity with global sales operations and multi-region support. Ability to troubleshoot technical issues and coordinate with cross-functional teams. Strong analytical, problem-solving, and communication skills. Flexibility to work across APJ, EMEA, or AMER shifts as required.
Key Responsibilities
- Manage end-to-end order management processes and ensure timely order fulfillment.
- Coordinate with internal teams and partner sites to resolve technical or system-related issues affecting order processing.
- Perform first-level troubleshooting for reported issues in order management systems.
- Escalate complex problems to IT or relevant departments when needed.
- Track and manage incidents to ensure quick resolution and minimal downtime.
- Analyze recurring issues and suggest process improvements to optimize order workflows.
- Provide feedback to enhance operational efficiency and customer experience.
- Work in shifts that may include evenings or nights depending on the region supported.
Required Skills & Qualifications
Skills Required
Order Management, Sales Operations, Troubleshooting, Incident Management, Process Improvement
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Order Management • Hyderabad / Secunderabad, Telangana, Chennai