Enterprise Systems Support Engineer

Job Title : Oracle Tech Support Team Member (Fusion Financials & EBS R12 )

Experience : 4 to 6 Years

Education : B.E. / B.Tech. / BCom / MBA

Location : Noida / Pune

Key Skill : Oracle Fusion Cloud Financials (Oracle E-Business Suite R12 – at least 2

Modules)

Job Summary :

The Oracle Fusion Support Team Member is responsible for providing day-to-day

operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS)

R12 applications. This includes troubleshooting issues, performing system

enhancements, supporting end-users, and ensuring smooth functioning of financial and

associated Applications. The role requires strong problem-solving skills, knowledge of

Oracle EBS architecture, and experience in Incident Management, Problem

Management, and Change Management processes.

Key Responsibilities :

Required Skills & Qualifications :

1. Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)

2. Familiarity with key Oracle modules such as P2P, O2C, and GL.

3. Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management).

4. Experience with ticketing systems of any ITSM tools.

5. Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts.

6. Ability to communicate effectively with business users and technical teams.

7. Analytical and problem-solving skills with attention to detail.

8. Comfortable working in UK shifts.( 1 : 30 to 10 : 30 PM / 2 : 30 to 11 : 30 PM)

Soft Skills :

Strong interpersonal and communication skills both verbal and written,

Ability to work independently and within a team environment.

Proactive and customer-focused mindset.

Effective time management and ability to prioritize tasks in a dynamic environment.

Total Experience Expected : 04-06 years