Technical Consultant
HCLTechKarnataka, India, IndiaJob Description : ServiceNow Developer (IC3) – Software Asset Management (SAM) & SaaS Integrations
Location : PAN India
About the Role
We are looking for a mid-level ServiceNow Developer (IC3) who is highly experienced in Software Asset Management (SAM) and skilled at implementing / configuring components required to derive compliance and optimization for numerous Publishers / Products (SaaS and OnPrem Software(s). This is a hands-on development role requiring strong ServiceNow platform expertise, coding skills, critical thinking, and problem-solving ability. Candidate will design, configure, and maintain SAM solutions that optimize license compliance, governance, and SaaS visibility. The candidate will also be required to analyse new features, skip log analysis, etc.. that are released for SAM during family upgrades.
Key Responsibilities
- ServiceNow Development
o Expertise & awareness of all and key basic platform features
o Configure, extend, and customize ServiceNow SAM applications.
o Implement automation using Flow Designer, IntegrationHub, and scripting.
o Build and maintain integrations with third-party SaaS platforms (e.g., Microsoft 365, Salesforce, Adobe, AWS).
o Ensure scalable, maintainable code with proper documentation and best practices.
o Ability to write Unit Test Cases using ATF
o Deliver end-to-end integrations (requirements, design, development, testing, deployment).
o Develop integrations using REST, SOAP, JSON, XML, and MID Server.
o Monitor, troubleshoot, and optimize integration performance.
o Support license tracking, compliance, and optimization initiatives.
o Configure discovery, normalization, reconciliation, and license models in ServiceNow.
o Collaborate with IT and procurement teams to ensure complete asset visibility.
o Partner with Vendors & stakeholders to review & clarify requirements
o Partner with senior developers, architects, and business analysts to translate requirements into solutions.
o Participate in code reviews, peer learning, and platform upgrades.
o Provide documentation and technical knowledge transfer.
Required Qualifications
Preferred Qualifications
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