Service Desk Agent

Role : Service Desk Agent

Experience : 3 to 8 Years

Location : Chennai ,Bangalore

Interview mode : Weekend Walkin Drive

• Must-Have
• : Should be customer centric and understand the Service Desk (SD) support function.
• Candidate should be proficient in written and verbal English to provide the required IT services.
• Candidate must be ready to provide the support over the Phone Calls, Chat and other SD Channels.
• Ready to work support during weekend also as per monthly roster.
• Work and resolve Incidents and Service Requests tickets associated with Service Desk Support function.
• Provide break fix support, Remote software installation, IT applications, advice and assist to Customer Users, as needed.
• Remote Support to Provide equipment and hardware support including laptop, desktop devices, mobile devices, direct attached printers, local printers, scanners, and wireless networking etc.
• Certification : Any relevant certification (Preferred).