GN - Industry - MC - Utilities OFS – Consultant

Job Summary :

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

Roles & Responsibilities :

Manage business operations, drive performance optimization, and lead cross-functional teams to achieve organizational objectives.

• To work with leading Utilities clients to develop and execute global strategies, manage complex CRM programs and integrate customer solutions to meet changing business challenges and regulations.
• Utilize Utilities retail and customer service process understanding and experience in customer solutions (CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.
• Lead and support large CRM implementation programs in functional capacity, leveraging Utilities domain knowledge and CRM product experience.
• Work with Client SMEs to define business requirement, design future process & functional solution and drive client workshops
• Lead Team of junior Consultants / Analyst on the project
• Engage in producing high caliber reports, PoVs, developing market relevant assets and accelerators.

Professional & Technical Skills :

Bring your best skills forward to excel in the role :

Skills Required

Salesforce, Sales, Crm