Customer Service Manager

Company Description :

Little Muffet is an online-first kids-wear brand that designs and manufactures trendy ethnic and occasion clothing for children. With a focus on craftsmanship, personalisation, and customer delight, we serve families across India and worldwide.

Location :

Vile Parle East, Mumbai (In-office only)

Work Schedule :

Monday - Saturday, 10AM - 7PM

CTC : ₹10 LPA (up to)

Role & Responsibilities :

• Handle customer queries via Email, WhatsApp & Instagram
• Assist with orders, returns, and product inquiries
• Resolve issues calmly and efficiently while ensuring customer satisfaction
• Maintain clear communication and keep records of interactions
• Manage the team to make sure customers are replied to instantly
• Monitoring replies to make sure we are polite and the replies are actually helping the customers

Requirements :