[28 / 10 / 2025] Account Optimization Manager - Hotel

About Us :

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

Responsibilities :

• Negotiating and contracting renewal conditions : rate, inventory, offers, release periods, marketing contributions, overrides, cancellation policy by conducting face-to-face visits to top 5% hotels in the portfolio and periodic remote interactions with the rest of the portfolio to improve existing commercial conditions.
• Ensure renewed contracts are Live with sufficient lead tile to capture early bookings
• Act as the remote key point contact for accommodation supplier vendors to maintain the relationship for matters related to contracting, operational, commercial or financial activities
• Explain tools and procedures to suppliers giving demonstrations, providing materials and contact support information
• Ensure suppliers comply with Health & Safety, giving the proper support to the H&S specialist agents
• Prioritize and turn around campaigns and opportunities
• Understand, analyze and identify business trends and opportunities in the destination from region´s trading report, destination news and happenings
• Explain performance of the destination or specific hotels when required with clear insight on key causes of performance
• First contact by Hoteliers, administration department, final client, and other departments as a result, they have to deal with all types of problems.

Qualifications :

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.