Customer Success Engineer

UnleashX is building the AI workforce. Companies use our platform to deploy digital teammates that talk, act, and deliver outcomes across sales, support, and operations. These are not assistants. They are accountable teammates measured on performance and results.

Role Details

Title : Customer Success Engineer

Location : Gurugram

Engagement : Full-time

Compensation : ₹ 4–8 LPA

What You’ll Do

Work with customers to understand how their processes run

Configure and set up voice agents based on those workflows

Support customer onboarding, testing, and go-live

Run demos, training, and product walkthroughs

Track agent performance and suggest improvements

Document playbooks and best practices

Coordinate closely with product and engineering to solve real issues

⚙️

What You Bring

0–2 years experience in Customer Success, Product, Consulting, Operations or similar roles

Strong communication and confidence in working with customers

Ability to understand workflows / logic and break down steps

Comfortable learning new tools and figuring things out

Ownership mindset : don’t wait to be told what to do

Curiosity to understand the product and how customers actually use it

(Technical background not required, but willingness to learn is a must.)

What Success Looks Like

Customers go live smoothly

Voice agents start being used in daily workflows

Customer teams trust you and rely on your inputs

Usage grows inside accounts

If you’re someone who :

✅ Learns fast

✅ Likes solving practical problems

✅ Enjoys working directly with customers

✅ Wants real ownership early in your career