Talent.com
Call Center Associate

Call Center Associate

M6talentaiNoida, Uttar Pradesh, India
2 hours ago
Job description

JOB SUMMARY :

Shift Timing : 6pm -3 : 30 am

Salary Budget : Fresher - 2.55 LPA - 6 LPA

Experienced with more than 6 months of experience in US calling Portfolios

Language Proficiency : Good command over English (spoken).

Experience : Minimum 6 months of BPO exp in International first Party Collections / Healthcare / Sale / Customer Service Voice Process.

Key Responsibilities :

  • Handle incoming calls and respond to customer queries in a timely and professional manner.
  • Make outbound calls to customers for follow-ups, feedback, or information updates.
  • Resolve product / service-related issues effectively, escalating when necessary.
  • Maintain a high level of First call resolution.
  • Meet daily basic such as time on system.
  • Work from Office only

Required Skills & Qualifications :

  • Under Graduates & Graduates are welcome. Freshers can also apply.
  • 6 months experience in customer support for US clients (voice process).
  • Excellent verbal communication skills in English.
  • Good listening skills, patience, and empathy when dealing with customers.
  • Basic computer knowledge (MS Office, Email, CRM tools).

    • Interested candidates can share their CVs to 999-998-6984

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    Call Center Associate • Noida, Uttar Pradesh, India