Hotel General Manager

Objective of the role : THE OPENING IS FOR SEVEN ELEVEN HOTELS PVT. LTD.

This position

is responsible for managing daily hotel operations to achieve planned goals for revenue and profit while maintaining standards for guest satisfaction, quality assurance, and asset protection; provide leadership, training, direction and support to hotel employees; maintain a high quality product.

THIS OPENING IS FOR MUMBAI. LOCATION : MIRA-BHAYANDAR

CANDIDATE SHOULD BE AVAILABLE FOR FACE TO FACE (IN PERSON) INTERVIEW.

Responsibilities :

Provide the Revenue i nformation to the higher management, that includes a market analysis of competitors’ rates by market segment for weekday and weekend and a forecast of local market conditions and special events that may impact occupancy & restaurant and / or rate.

Support sales efforts

as directed by the Management and the corporate sales organization.

Train staff to successfully perform guest service procedures in accordance with hotel standards (e.g., greeting, scripts, pre-assignment of rooms, food & beverage, Housekeeping, operations, sales & other departments as well).

Train staff

to successfully perform all functions for guest service and for handling upset guest who are dissatisfied with the products and services they received.

Personally handle

difficult situations involving upset guests. Attempt to resolve all issues of related to guest service before guests leave the property.

Personally respond

to guest complaint letters, Guest Assistance Contact Forms, and comment cards in accordance with company standards.

Provide input

to the annual budget by forecasting changes in operating expenses and labor cost. Use business forecasts to manage costs by scheduling staff in accordance with staffing guidelines, control other expenses in accordance with business demand levels and control utility expenses in accordance with energy management and building operations standards.

Based on forecasted

monthly revenue, adjust controllable expenses to maintain profit margins and achieve planned monthly budget; explain the causes for budget variances of controllable expenses and take corrective action to avoid future occurrences and adjust spending to eliminate variances.

Execute company policies

and procedures for purchasing.

Ensure a satisfactory

guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.

Manage the preventative

maintenance and quick-fix programs in accordance with hotel standards.

Provide leadership

by conducting business in a professional manner and in accordance with all hotel policies including standards of conduct, business ethics and conflicts of interest.

Recruit and train

new hires on business practices.

Ensure

that quality of work or service is maintained.

Qualifications

Bachelor’s or Master's Degree in Hotel Management or Business is a plus.

More than 20+ or equivalent experience is acceptable.

7+ years as General Manager- Hotel or senior management level experience is must.

Comfort working with budgets, payroll, revenue and forecasting Strong communications skills