On the portal where vulnerabilities are listed, each vulnerability must be analyzed;
Within each record of each vulnerability, analyze the required fixes and the vendor involved
Contact the vendor to discuss the vulnerability fix (usually the vendor applies the fix in a test environment)
If there is any impact or downtime required, it will be necessary to align with Miguel Marçal on the intervention window;
Contact T-Systems to schedule the intervention;
T-Systems will have to ensure a virtual machine snapshot is performed to enable rollback protection;
Support the vendor during the application of the fixes in the production environment Security Operations Lead Roles and Responsibilities ( Grade IS3 / IS4) Vulnerability Analysis & Tracking
Review and analyze vulnerabilities listed on the security portal & Servicenow
Assess each vulnerability record to identify required fixes and determine the responsible vendor.
Maintain a centralized tracking system for all open vulnerabilities and remediation status. Vendor Coordination
Contact vendors to discuss and plan the application of fixes, typically in a test environment first.
Support vendors during the fix deployment in production environments.
Ensure rollback protection by coordinating virtual machine snapshots before any intervention. Intervention Planning
Coordinate with T-Systems to schedule interventions and confirm snapshot creation for rollback capability. Remediation Execution
Facilitate and monitor the application of fixes in production environments.
Ensure all remediation activities are completed within agreed timelines and with minimal disruption. Documentation & Reporting to CSO
Document all remediation steps, communications, and outcomes.
Provide regular updates and reports to management on vulnerability status and resolution progress to CSO.
Participate in the weekly and monthly review with CSO.
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Immediate Management • India
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