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Chief Delivery Officer - CDO

Chief Delivery Officer - CDO

ConfidentialBengaluru / Bangalore, India
6 days ago
Job description

About The Job

About Lyzr

Lyzr is a full-stack agent infrastructure platform powering secure, private, enterprise-grade AI agents. We help Fortune-level organizations build, evaluate, and run agentic workflows inside their own cloud (VPC), with responsible-AI guardrails, hallucination management, and enterprise controls.

Role Overview

You will own post-sales customer outcomes end-to-end : implementation, delivery quality, customer success / retention, and partner / GSI delivery. You'll build and scale a global delivery engine (India-led with near-shore hubs), establish PMO rigor, raise NRR / GRR, and turn Lyzr deployments into durable, referenceable programs.

What You'll Do

  • Build & Scale Global Delivery : Stand up and grow offshore / near-shore delivery centers (India primary; evaluate Brazil / Poland / Vietnam / Thailand) with clear org design, career ladders, utilization targets, and capacity planning.
  • Program & Project Excellence (PMO) : Install delivery playbooks, SOW to runbook handoffs, stage gates, RAID logs, risk / change control, and standardized SLAs / SLOs for agent deployments and traditional app dev projects.
  • Customer Success & Retention : Lead CS to improve onboarding, value realization, QBRs / EBRs, adoption health scores, renewal motions, and expansion plays in partnership with Sales.
  • Application & Agent Delivery : Oversee multi-track implementations (integrations with ERP / CRM / DW, data pipelines, LLMOps / MLOps, evaluation harnesses, RAI guardrails, knowledge bases, and custom applications).
  • Partner / GSI Delivery : Create a partner delivery framework (enablement, certification, QA gates) and co-deliver with GSIs / MSPs without compromising quality or margin.
  • Commercial & P&L Responsibility : Own delivery economics (margin, utilization, backlog burn-down, forecast accuracy). Tight change-order discipline.
  • Quality, Security & Compliance : Enforce secure-by-default standards (SOC 2 / ISO 27001 practices), data residency, privacy reviews, and incident / problem management.
  • Support & Managed Services : Stand up L1–L3 support, on-call rotation, and runbooks for live agent systems; drive MTTR / CSAT improvements.
  • Voice of Customer : Feed systematic insights to Product / Engineering to influence roadmap and reliability at scale.
  • Talent & Culture : Hire, coach, and retain high-performing delivery leaders (program directors, engagement managers, architects, CSMs).

Must-Have Qualifications

  • Global Delivery Leadership : Proven experience building and managing large offshore and near-shore delivery teams, primarily India-based (hundreds+ headcount across multiple programs). Bonus for having built / managed teams in Brazil, Poland, Vietnam, or Thailand.
  • Retention Track Record : Demonstrated ability to drive higher customer retention (e.g., improved GRR / NRR, measurable logo retention, multi-year renewals).
  • Customer Success Ownership : Direct leadership of Customer Success teams with clear renewal / expansion outcomes and executive relationship management.
  • Application Development Experience : Hands-on leadership delivering application development projects at scale (SDLC discipline, secure delivery, change management), ideally alongside data / AI / ML initiatives.

    • Preferred Experience

  • Enterprise AI / agentic programs, LLMOps / MLOps, evaluation frameworks, responsible-AI guardrails, and data privacy / residency in customer VPCs.
  • Partner / GSI co-delivery, certification programs, and multi-vendor governance.
  • Standing up PMO functions, standardized SOWs, playbooks, and delivery QA gates across multiple industries (financial services, insurance, healthcare, public sector).
  • P&L ownership for delivery, strong commercial acumen (margins, utilization, staffing models).
  • Operating in high-growth startups or scale-ups selling to large enterprises.
  • Security and compliance familiarity (SOC 2, ISO 27001) and incident / problem management.
  • Excellent exec-level communication and escalation management.

    • Success Metrics (Scorecard)

  • GRR / NRR : Meaningful improvement in logo retention and net expansion within 12 months.
  • Delivery Margin & Utilization : Targeted increases with accurate quarterly forecasts.
  • Time-to-Value : Reduced implementation time and faster first-value milestones.
  • Adoption Health : Improved deployment usage, feature adoption, and value realization.
  • Quality & Reliability : SLA / SLO attainment, MTTR reduction, fewer severity-1 incidents.
  • Referenceability : Increase in case studies, references, and co-marketing wins.

    • 90-Day Plan (Outcomes)

  • 30 Days : Audit programs, SLAs, SOWs; map delivery org; establish risk registers; set the retention and adoption dashboard.
  • 60 Days : Launch PMO 1.0, standard playbooks, capacity plan; codify CS motions (onboarding → QBR / EBR).
  • 90 Days : Stand up / expand India delivery hub; pilot near-shore cell; implement support runbooks; publish delivery KPIs and QBR rhythm.

    • How to Apply

    Complete your interview with Lyzr's interviewer agent here : https : / / studio.lyzr.ai / agent / 68d12fb893261b58b67cef96

  • Lyzr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

    • Skills Required

    Customer Success, Pmo, Iso 27001, MLops, Application Development, Security Compliance, Data Privacy

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