Graphic & Web Designer

and as a Scrum Master to plan and manage multiple teams implementing biweekly Sprints and releases to Production. Key Responsibilities : Product Ownership : Understand how critical business applications function to meet business needs Work closely with internal stakeholders and business owners to understand their application needs, translate them into clear and actionable user stories, define acceptance criteria, and drive innovation and continuous improvement Design new processes within existing business applications to meet key business priorities Scrum Master : Lead multiple scrum teams using Agile Best Practices in requirements gathering, User Story documentation, Quality Assurance and Task lifecycle management Plan biweekly sprints to build key functionality to meet business needs Facilitate Scrum ceremonies (e.G., daily stand-ups, Sprint planning, retrospectives) to ensure maximum team effectiveness Manage and prioritize application backlogs, including bug fixes, enhancement requests, and operational improvements, ensuring they align with business needs and user impact Project Management : Create and manage project plans, resource allocation, timelines, and deliverables Oversee project planning, execution, and delivery for longer-term system upgrades and implementations Manage multiple concurrent teams delivering features to multiple business owners Identify and communicate potential risks and issues, develop mitigation strategies, and manage to closure Create status reports as needed Stakeholder Communication : Coordinate with different departments (e.G. Operations, Finance, HR, Delivery) to communicate progress, manage expectations, and gather feedback Communicate project status and issues to stakeholders Develop and communicate short and long term roadmaps Manage executive prioritization of backlog Coordinate business users developing Test Suites and executing UAT of candidate releases Resource Management : Allocate resources to projects. Balance workload among team members Helpdesk support : Oversee IT helpdesk process Ensure SLAs are met Reporting and Analytics : Define and measure performance KPIs Create and distribute regular reports on project status, resource utilization, financial performance, etc. Analyze data to identify trends, issues, and opportunities for improvement Provide insights and recommendations to senior management Process Improvement : Identify areas for process improvement within the PSA system Implement best practices and new tools to enhance efficiency Train team members on new processes and tools. Required Skills and Qualifications : Relevant Experience : 10+ years of total IT experience, including 4+ years as a Product Manager. Project Management : Strong project management skills and experience with project management tools (e.G., Asana, Smartsheet, Jira, MS Project) Agile Development : Strong experience planning and managing Agile Sprints, defining User Stories, managing team capacity and managing backlogs. Analytical Skills : Ability to analyze data, generate reports, and provide actionable insights. Technical Proficiency : Experience managing Salesforce implementations Familiarity with PSA software (e.G. Mavenlink, NetSuite OpenAir). FinancialForce PSA (Certinia) preferred Experience using reporting and analytics tools (Looker, Tableau, CRMA) Experience with Google Cloud Platform is a plus Communication : Excellent verbal and written communication skills Organizational Skills : Strong organizational skills and attention to detail Problem-Solving : Ability to identify issues and develop effective solutions. Collaboration : Ability to work effectively in a team environment and collaborate with various stakeholders. Adaptability : Ability to adapt to changing priorities and manage multiple tasks simultaneously. Global Collaboration : Ability to work synchronously and asynchronously with stakeholders around the globe. Nice to have's Agile or ScrumMaster certification (CSM, PMI-ACP, etc.). Experience with GCP, CRMA, Tableau, Power BI. Familiarity with global project delivery and cross-time zone coordination. Educational Qualifications : Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technical field. An MBA or coursework in Product Management or Business Analytics is a plus.