Executive Assistant

Position Summary :

We are seeking a highly experienced and dynamic Executive Assistant to provide dedicated support to the Head of our English-Speaking Markets (ESM) cluster, which includes the US, UK, India, and South Africa. This role is critical to ensuring seamless operations and communication across these diverse and strategic regions.

The ideal candidate will be a strategic partner, adept at managing complexity and thriving in a multinational, fast-paced environment. With over 7 years of experience as an EA in an MNC, you will possess impeccable English skills and the flexibility to coordinate across multiple time zones, acting as a force multiplier for the ESM leadership.

Key Responsibilities :

Executive & Administrative Support :

Provide comprehensive, sophisticated calendar management for the ESM Head, balancing priorities across the US, UK, India, and South Africa time zones. Comfortable working US hours and attending occasional weekend calls.

Act as a gatekeeper and strategic partner, managing communications and ensuring the executive's focus remains on high-priority initiatives.

Coordinate complex international travel arrangements, including multi-city itineraries, visas, and accommodations.

Prepare and proofread high-quality correspondence, presentations, reports, and communications on behalf of the ESM Head.

Cross-Regional Coordination & Communication :

Serve as the primary liaison between the ESM Head and country leads, senior management, clients, and global teams.

Facilitate clear, timely, and professional communication across the entire ESM cluster, ensuring cultural and operational nuances are respected.

Organize and coordinate regional leadership meetings, virtual town halls, and client reviews, handling logistics, agendas, and minutes.

Meeting & Event Management :

Schedule and manage critical virtual and in-person meetings, ensuring all participants across different regions are aligned.

Prepare pre-meeting briefs, agendas, and necessary documentation to ensure the ESM Head is well-prepared.

Track action items and follow up with stakeholders to ensure accountability and progress.

Project & Ad-hoc Support :

Provide dedicated support for regional projects, including tracking deliverables, and preparing status updates.

Handle confidential business information, strategy, and personnel with absolute discretion.

Demonstrate flexibility to provide ad-hoc support during weekends for urgent, business-critical matters.

Mandatory Qualifications & Experience :

A minimum of 7 years of experience as an Executive Assistant, with a proven track record in a multinational corporation (MNC) .

Demonstrated flexibility to work a schedule that overlaps reasonably with US, UK, and India business hours (e.g., a shifted schedule in India to cover late afternoons in the US or early mornings in the UK).

Impeccable and sophisticated command of the English language – both written and verbal. This is non-negotiable for effective communication across the ESM cluster.

Direct experience supporting C-level or senior regional leadership (e.g., VP, Head of Region, Managing Director).

High proficiency in Microsoft Office Suite (especially Outlook, PowerPoint, Word) and collaboration tools like Google Meet, Microsoft Teams, Zoom, and SharePoint.

Preferred Qualifications :

Prior experience in a global, matrixed organization, preferably within the BPO, IT, or consulting sectors.

Exposure to or understanding of the business cultures in the US, UK, India, and / or South Africa.

A proactive, self-starter attitude with the ability to anticipate needs and operate independently in a high-pressure environment.

Personal Attributes :

Cultural Sensitivity : Ability to interact effectively with a diverse group of people from different cultural backgrounds.

Proactive & Anticipatory : Thinks two steps ahead, identifies potential challenges, and prepares solutions in advance.

Resilient & Adaptable : Maintains composure and effectiveness in a dynamic, fast-changing environment.

Utmost Discretion : Handles highly sensitive information with the highest degree of integrity and confidentiality.

Exceptional Organizer : Possesses superior time management and organizational skills with meticulous attention to detail.

Work Conditions :

This role is central to a global team and requires a significant and consistent overlap with core business hours across the ESM regions, which will involve early morning or late evening work.

Must be available for ad-hoc weekend calls to address urgent business needs, with reasonable notice provided where possible.