Collection Officer

Description

We are seeking a motivated Collection Officer to join our team in India. The ideal candidate will be responsible for managing the collection of outstanding payments from customers, ensuring timely and accurate collection processes while maintaining positive customer relationships.

Responsibilities

• Conduct regular follow-ups with customers for outstanding payments
• Maintain accurate records of collection activities
• Prepare and send reminders and invoices to customers
• Negotiate payment plans with customers
• Resolve customer queries and disputes related to payments
• Collaborate with the finance team to ensure accurate reporting of collections
• Update and maintain customer account information in the database

Skills and Qualifications

Skills Required

Problem Solving, Report Generation, regulatory knowledge, Time Management, Customer Service, Financial Analysis, Negotiation Skills, crm software, Debt Recovery, Data Entry