Customer Success Associate

Overview of 66degrees

66degrees is a leading consulting and professional services company specializing in developing AI-focused data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience we help the worlds leading brands transform their business challenges into opportunities and shape the future of work.

At 66degrees we believe in embracing the challenge and winning together. These values not only guide us in achieving our goals as a company but also for our people. We are dedicated to creating a significant impact for our employees by fostering a culture that sparks innovation and supports professional and personal growth along the way.

Overview of Role

66degrees is searching for a talented Account Coordinator to join our fast-paced collaborative team! This role is your chance to constantly evolve keeping pace with the latest tech developments presenting with confidence and exceeding client expectations. Youll work closely with Customer Success Managers to meet client goals and team metrics. Youll thrive in a dynamic environment where you can leverage your sharp attention to detail and quick learning showcasing your passion for providing world-class service to our clients.

Responsibilities

• Acquire in-depth knowledge of our clients businesses key issues competitive insight technology initiatives and industry trends.
• Acquire information from our Partners including pricing contracts and objectives.
• Take meeting notes and maintain detailed organized documentation on all client communications.
• Anticipate potential issues and work with your Manager in time to act proactively.
• Communicate the progress of initiatives to internal and external stakeholders.
• Manage Salesforce database and update client account records.
• Research clients and perform market and competitive research.
• Collaborate with the team to identify and grow opportunities within the account list.
• Assist with challenging client requests and escalations as needed.
• Assist with customer-prepared presentations reports and other necessary documentation as indicated by the account team.
• Learn to manage a portfolio of accounts.

Qualifications

66degrees is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race color religion sex gender gender identity national origin age weight height marital status sexual orientation veteran status disability status or other legally protected class.

Required Experience :

IC

Key Skills

English Speaking,Catering,Marine Biology,Entry Level,Computer Engineering

Employment Type : Full Time

Experience : years

Vacancy : 1