Operations Manager-Outbound Sales Process For Telecom

PRINCIPAL RESPONSIBLITIES Responsible for service delivery efficiency. He / She is responsible for managing a team together to ensure all client metrics are achieved. He / She is responsible for Process Level Compliance and drive process level projects and initiatives.

Detailed duties and responsibilities :

• Drive SLAs and team performance
• Manage Customers / Customer requirements on a daily basis.
• Continuous improvement through learning and process understanding.
• To meet or exceed all delivery targets such as time lines, right first time activities.
• To act as a point of contact between the client, management and the team from a delivery perspective.
• To act and be accountable for all of the Process and Client Deliverables.
• Manage a team of 60-65 members and ensure performance management is driven
• Work closely with internal teams to ensure the process is right staffed at all times, compliant from all perspectives
• Implement projects process improvements to make the process more profitable
• Work closely with the customer to explore more opportunities to grow the business and expand the scope

Work on making the process more efficient.

Experience in BPO-Telecom domain & Outbound Sales or Up Selling experience is mandatory