Customer Success Specialist II

This role is for one of the Weekday's clients

Min Experience : 3 years

Location : Remote (India)

JobType : full-time

We are seeking a Customer Success Specialist II fluent in English and German to join our fast-growing global team. This is a high-impact, customer-facing position that supports an international user base across voice, email, and chat channels . You’ll serve as the key point of contact for users, helping them maximize the value of our AI-powered writing tools, resolving issues with empathy, and turning customer insights into actionable improvements.

Requirements

Key Responsibilities :

• Respond to customer inquiries and complaints across multiple channels, ensuring timely and effective resolution.
• Build and nurture strong relationships with users through transparent and empathetic communication.
• Deliver exceptional service by addressing customer needs with professionalism and care.
• Identify and execute opportunities to convert free users into paid subscribers through effective upselling.
• Collaborate with internal teams to resolve issues quickly and efficiently.
• Keep customers updated on new products, features, and services.
• Follow up with customers to confirm that their issues are fully resolved.
• Understand customer needs and provide personalized recommendations to improve their experience.
• Engage with users across community platforms (e.g., Discord, app stores, Play Store, Trustpilot) to promote products and gather feedback.

Qualifications :

Skills :

German Language, Customer Success, Customer Support, SaaS, B2B Customer Management, CRM Tools, AI Tools