Customer Support Executive (15h Left)
Linen TrailThrissur, Kerala, India6 hours ago
Job descriptionExcellent written and verbal communication skills (English, Hindi, and Malayalam preferred). Strong customer empathy and problem-solving attitude. Prior experience in e-commerce or D2C brand support preferred. Familiarity with tools like WhatsApp Business, Shopify, Zoho or similar CRMs is a plus. At Linen Trail, you’ll be part of a growing digital-first fashion brand redefining quiet luxury in India. You’ll work directly with the founders and have the opportunity to grow into a senior customer experience role.
Customer Support Executive (Email, WhatsApp & Voice)
Location : Thrissur, Kerala
Company : Linen Trail – India’s Quiet Luxury Linen Label
About the Role :
We’re looking for a Customer Support Executive who can deliver exceptional service across Email, WhatsApp, and Voice. You’ll be the first point of contact for our customers helping them with orders, queries, and recommendations while maintaining the premium experience that defines Linen Trail.
Responsibilities :
- Manage daily customer communication across Email, WhatsApp, and voice calls.
- Resolve order-related queries, exchange / refund requests, and shipping updates.
- Drive conversions by helping customers make confident purchase decisions.
- Collaborate with operations and marketing teams to ensure smooth post-purchase experiences.
- Maintain CRM hygiene and daily logs of interactions.
Requirements :
Compensation :
CTC : ₹3,00,000 per annum
Incentives : Performance-based variable pay linked to conversion and satisfaction metrics
Why Join Us :
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Customer Support Executive • Thrissur, Kerala, India