Engineer / Senior Technical Support Engineer

SaviyntBengaluru, Karnātaka, India, 560023

8 days ago

Job description

WHAT YOU WILL BE DOING

Communicate with end users / businesses to explain the issue(s) and solutions for
implementation related questions
Provide technical analysis for the production incidents, resolution, and root cause
analysis for the incidents
Publish knowledge articles for the incidents and service requests, prepare technical
documents for the standard operating procedures
Identify, debug and troubleshoot break fix issues and take it to a resolution
Respond and resolve issues within agreed service levels
Work closely with Engineering and DevSecOps teams for activities related to
supporting the IAM and CPAM service offerings

WHAT YOU BRING

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt,

Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST / SOAP web services using tools such as

Postman

Database : Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix & windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords : Cloud, Java, Scripting, Linux, SQL

Minimum 5 years experience in implementing various IGA solutions

PIa4766b533185-30511-37932682

Technical Support Engineer • Bengaluru, Karnātaka, India, 560023