Zendesk Implementation Specialist

Company Description

Astonous is a Salesforce consulting boutique that specializes in harnessing the power of Salesforce CRM and cutting-edge digital technologies to help our clients transform their businesses, drive growth, and maintain a competitive edge in today's digital-first world. Our team of experts provides guidance and support to help clients innovate rapidly and at scale, fusing human insight with advanced technologies to create digital product experiences that deliver real business value.

Role Description

This is a full-time, on-site role located in Jaipur for a Zendesk Consultant. The Zendesk Consultant will be responsible for managing and optimizing the Zendesk platform, configuring workflows, and implementation, providing end-user training, and supporting clients with troubleshooting and technical assistance. Daily tasks will include analyzing client needs, developing solutions to improve customer support processes, and working closely with cross-functional teams to ensure seamless integration with other systems.

Qualifications

• Experience in managing and configuring Zendesk platform
• Skills in troubleshooting, providing technical support, and end-user training
• Familiarity with workflow configuration and customization
• Understanding of customer support processes and best practices
• Experience in working with cross-functional teams to develop integrated solutions
• Strong problem-solving and analytical skills
• Excellent written and verbal communication skills
• Bachelor's degree in Computer Science, Information Systems, or related field is a plus
• Experience in the CRM industry, specifically with Salesforce, is a plus