Req ID :
At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
JOB TITLE & JOB CODE
Job Title (Job Code) : Product Introduction (PI) Field Engineer (IN-PI-05_001 for Tier 1; IN-PI-05_002 for Tier 2; IN-PI-05_003 for Tier 3)
PURPOSE OF THE JOB
- Provides field engineering leadership, assist and support to projects & PI team for investigation, troubleshooting and resolution of technical / quality issues
ORGANISATION
Organization structure (job belongs to…)
Product Introduction Management of Site, Country, Cluster, Region or Platform
Reports directly to :
PI Customer Site Manager
Other reporting to :
Project PI Manager within project organization
Direct reports : none
Network & Links
Internal
Participating Units and / or Subsystem ManagersCustomer Site PI teamPI Support team (Back-office)Reliability Availability Maintainability Safety TeamsProject Engineering teamQuality team (mainly Project Quality Safety Manager and Supplier Quality)Installation and Test & Commissioning team (if applicable)Internal Supplier representatives (Components / Participating Units)Sourcing and Contract ManagerIntegrated Service Readiness (ISR)Maintenance / Service team (if Alstom)Global System representatives (if applicable)External
Train driversCustomer site teamCustomer maintenance team (if not Alstom)External SuppliersMAIN RESPONSABILITIES
Key accountabilities :
Support any technical activity on Alstom products during PI period as well as Commissioning, Warranty (and Validation & Certification phase if applicable)Diagnoses cause of malfunction / failure of operational equipment and recommends preventative and corrective actionsDefine troubleshooting methodologyProvides technical guidance and supports technicians in troubleshooting and repairsProvides feedback on technical documentation deficiencies.Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancementsDrive Kx (8D) issues with Quality and internal & external Suppliers as support of Project Product Introduction Manager (PrPIM)Ensure completeness and quality of input to Failure Management data base for RAMS exploitationDrive Reliability Growth through failure / event investigation and reliability forecast implementation (with RAMS support).Drive and support containment to avoid reoccurrence of failuresSupports as-maintained Alstom product configuration control and relevant documentation managementSupport technical reviews with internal and external Suppliers, partners, customers, authoritiesEnsure & facilitate information flow within the PI Customer Site, PI functions and project teams. Provides status and transparence on PI activities, key technical issues, to PrPIM.Apply EHS requirements on site with the support of EHS team representativesDrive technical Return of Experience / reporting / feedback as support of PrPIMSupport Obsolescence Management (if applicable)Support preparation and implementation of Field Modifications (FM)Performance measurements :
Achievement of contractual reliability (milestone) targetsAchievement of contractual availability (milestone) targetsContainment and solution of K1S / K2 / K3 issues on time (Considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)Completeness and Quality of failure / event diagnosis / data and relevant documentationReliability improvement after FM implementationAchievement of PI DashboardAchievement of configuration updatesAchievement of REX implementationAudit results (internal and external)Compliance with EHS rules and work-related processesMAIN REQUIRED COMPETENCES
Educational Requirements
Mandatory :
Graduate in Engineering or IndustrialInternal EHS trainingEnglishDesirable :
Master’s degree in EngineeringExperience
Mandatory :
Several years of technical experience, either mechanical or electrical / electronic engineeringRailway safety & RAMEHS knowledge / exposureProduct knowledgeData analyticsDesirable :
General Railway knowledgeField ExperienceProblem Solving skillsDFQ, Quality and Audit skillsCustomer contactYou don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Important to note
As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.
Job Type : Experienced