Inside Sales Coordinator - Level III

Description

Job Summary

The Sales Support Specialist plays a critical role in supporting the customer-facing sales force throughout the sales cycle—from lead generation to order fulfillment. This role involves executing and improving selected sales activities with limited supervision, ensuring seamless customer interactions and internal coordination.

Key Responsibilities

• Lead Management & Qualification
• Respond to incoming customer inquiries via calls and emails.
• Qualify leads and route them to appropriate sales professionals.
• Quotation & Order Processing
• Prepare budgetary quotes for simple to complex jobs by gathering technical data, lead times, and presentation materials.
• Receive and process orders, issue acknowledgements, invoices, and shipping notices.
• Communicate order and inventory status to sales teams and customers.
• Customer Engagement & Issue Resolution
• Participate in customer visits and events.
• Resolve customer issues independently or escalate when necessary.
• Support post-sale activities including shipment and service coordination.
• Inventory & Sales Support
• Monitor inventory levels and initiate orders as needed.
• Assist branch personnel in retail sales across various tasks.
• Marketing Activities
• Support initiatives like Mitwa and Fleet Connect to enhance customer engagement and brand visibility.

Responsibilities

Qualifications

Skills & Competencies

Primary Skills

Secondary Skills

Qualifications

Experience

Job Sales

Organization Cummins Inc.

Role Category Hybrid

Job Type Office

ReqID 2420430

Relocation Package Yes

Skills Required

Inventory Management, Sales Forecasting, Crm Systems, sales pipeline management