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Associate Project Manager – OCE Support

Associate Project Manager – OCE Support

IQVIA Indiamumbai, maharashtra, in
11 hours ago
Job description

Project Role : Associate Project Manager – OCE Support

Work Experience : 4-9 years

Work location : Mumbai / Hyderabad

Mode of work : Hybrid

Work Timings : Regular

Key Responsibilities

1. Configuration & Customization

  • Oversee minor configuration updates within OCE modules (custom objects, fields, LOVs, ratings).
  • Evaluate and manage minor customization requests within existing modules (excluding managed package changes).

2. Routine Administration & Data Management

  • Supervise survey creation, territory / division creation & renames, and sample limit adjustments.
  • Ensure timely execution of manual bulk data loads, custom / joined report generation, and resolution of DST error records.

    • 3. Release Management

  • Plan and manage release cycles for IQVIA-developed features and scheduled OCE updates.
  • Coordinate regression testing, deployment readiness, and post-release validation with internal and vendor teams.

    • 4. Incident & Problem Management

  • Lead resolution of escalated issues from L1; ensure SLA compliance and root cause analysis.
  • Maintain knowledge base and implement preventive measures for recurring issues.

    • 5. Team & Stakeholder Management

  • Manage and mentor a team of L2 engineers deployed via vendor contracts.
  • Act as the primary escalation point for business and IT stakeholders; provide regular status updates and reports.
  • Collaborate with vendor teams to ensure effective delivery and support.

    • Required Skills & Experience

  • Strong understanding of Salesforce CRM and IQVIA OCE modules.
  • Hands-on experience with configuration, data management, and release processes.
  • Familiarity with ITIL processes (Incident, Problem, Change Management).
  • Excellent communication and stakeholder management skills.
  • Experience managing support teams and vendor coordination.

    • Preferred Qualifications

  • Salesforce Administrator certification (ADM-201 or higher).
  • ITIL Foundation certification.
  • Exposure to pharmaceutical or life sciences domain.
  • Experience with MuleSoft, Snowflake, or similar integration / data platforms.
  • Knowledge of compliance frameworks (GxP, 21 CFR Part 11).
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    Associate Project Manager • mumbai, maharashtra, in