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Customer Support Specialist-Bangalore

ConfidentialBengaluru / Bangalore

9 days ago

Job description

Hi We are looking for Customer service Executive people.

Customer Service Executive

On-site - B angalore, Karnataka, India

Full-time

Entry Level

Department : Operations Customer Support

Location : : HSR Layout,Bengaluru,

Reports To : Customer Support Manager / Services Manager / Team Leader

Who We Are

One of our client is a leading Business Process Management (BPM) company, trusted by global

enterprises and fast-growing startups across diverse sectors including Healthcare, Retail, E-commerce, Consumer Electronics, Online Gaming, Agrotech and more. We specialize in delivering

end-to-end customer experience (CX) solutions from multilingual contact center operations to

customer engagement, AI contact center services and retention strategies.

We are proud to be a two-time Great Place to Work® certified organization and hold the ISO 27001

certification, reflecting our commitment to employee well-being, data security, and operational

integrity. At Quampetence, we believe great customer experiences start with great people—and our

diverse, collaborative, and growth-oriented work culture reflects that philosophy.

As we continue to grow, we're looking for Dental Customer Support Specialist who can blend clinical

understanding with a customer-first mindset.

About the Role

We are looking for a proactive and customer-focused individual to join our Customer Support team

as a Customer Care Executive . In this role, you will be responsible for handling customer queries,

concerns, and complaints via chat and email channels in a timely, courteous, and effective manner.

Key Responsibilities

Respond promptly to customer inquiries via live chat and email.

Resolve product or service issues by clarifying the customer's complaint, determining the

cause, and providing the best solution.

3. Maintain a high level of professionalism and empathy with customers at all times.

4.Follow up on customer interactions to ensure complete resolution and satisfaction.

5.Escalate unresolved issues to the appropriate internal teams as required.

6. Maintain detailed and accurate records of customer interactions.

7.Meet or exceed individual and team performance metrics (e.g., response time, resolution

time, customer satisfaction scores).

8.Adhere to internal processes, quality standards, and compliance policies.

What We're Looking For

Minimum qualification : High School Diploma or Bachelor's Degree (preferred).

0.6–2 years of experience in customer support (chat / email support preferred).

Excellent written communication skills in English.

Strong typing speed and accuracy.

Ability to multitask and manage time effectively.

Empathetic, patient, and able to handle stressful situations calmly.

Basic computer proficiency and familiarity with CRM systems and support tools

If this role is suitable to you please share your resume to [HIDDEN TEXT] or please call me 97902 17676 ( Mobile Number)

Skills Required

Customer Service, Chat Process, Live Chat, web chat , Typing Skills

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Customer Support • Bengaluru / Bangalore