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Customer Relationship Management (CRM)
JobStars HR Solutions Pvt Ltdernakulam, India6 hours ago
Job descriptionManage and maintain customer relationships, ensuring high levels of satisfaction and retention. Utilize CRM tools to track and document customer interactions, providing insights for continuous improvement. Analyze customer data to develop strategies for upselling and cross-selling in alignment with sales goals. Collaborate with sales and marketing teams to enhance lead management and customer acquisition processes. Implement CRM software updates and integrations, ensuring seamless operations and data flow. Assist in the development and execution of marketing automation strategies to maximize engagement. Provide training to team members on CRM usage and best practices to enhance overall productivity. Monitor market trends and customer feedback to proactively address issues and identify growth opportunities.
Qualifications and Skills
- Proficiency in CRM tools such as Salesforce, HubSpot, and Zoho CRM is required to manage customer data effectively.
- A good understanding of Microsoft Dynamics 365 to facilitate seamless CRM software integration processes.
- Experience or knowledge in customer data analytics to analyze, interpret, and utilize customer data for strategic purposes.
- Expertise in CRM software integration for ensuring smooth data flow and system compatibility across platforms.
- Competency in lead management to handle and optimize lead capture and conversion rates systematically.
- Familiarity with marketing automation tools to automate repetitive tasks and manage multichannel campaigns efficiently.
- Strong communication and interpersonal skills to foster positive relationships with clients and team members.
- Ability to work collaboratively in a fast-paced environment while maintaining attention to detail and accuracy.
Roles and Responsibilities
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Customer Relationship Management Crm • ernakulam, India