Tata Tele - Head - IT Infrastructure

Description :

Key Responsibilities :

• Define and execute the IT infrastructure roadmap aligned with business and digital transformation goals.
• Lead the strategy for on-premises, hybrid, and cloud infrastructure modernization.
• Manage budgeting, vendor relationships, technology procurement, and cost optimization.
• Drive innovation in IT operations through automation, standardization, and adoption of emerging technologies.
• Oversee the design, deployment, and maintenance of enterprise IT infrastructure including servers, storage, virtualization, networks, and data centers.
• Ensure 24x7 uptime, scalability, and performance of critical IT systems and services.
• Lead incident, problem, and change management processes to maintain service excellence.
• Drive capacity planning, performance monitoring, and disaster recovery strategy.
• Lead the cloud strategy (AWS, Azure, or GCP) including migration, governance, and cost control.
• Manage hybrid environments, ensuring seamless integration and workload optimization.
• Oversee virtualization platforms (VMware, Hyper-V, Citrix, etc.) and related infrastructure.
• Oversee LAN / WAN, VPN, SD-WAN, firewall, proxy, and perimeter security architecture.
• Implement robust identity and access management (IAM) and Zero Trust security models.
• Collaborate with the Cybersecurity team to ensure adherence to compliance and regulatory frameworks (ISO 27001, SOC2, GDPR, etc.
• Lead the End User Services team managing devices, collaboration tools (MS Teams, Webex, Zoom), and enterprise mobility.
• Oversee Office 365, Exchange, SharePoint, and Azure AD administration.
• Ensure user satisfaction, system reliability, and IT service desk efficiency.
• Establish and maintain IT policies, procedures, and governance frameworks.
• Ensure audit readiness and compliance with internal and external IT controls.
• Implement service delivery KPIs, SLAs, and continuous improvement plans.
• Lead and mentor cross-functional IT infrastructure teams across regions.
• Manage strategic vendor partnerships, contracts, and performance reviews.
• Promote a culture of accountability, innovation, and continuous learning within the IT function.

Required Qualifications & Experience :

1. Cloud Platforms : Azure, AWS, or GCP

2. Networking & Security : Cisco, Palo Alto, Fortinet, VPN, Proxy

3. Systems & Virtualization : Windows, Linux, VMware, Hyper-V

4. Collaboration & Identity : M365, Azure AD, SSO, MFA, Conditional Access

5. Automation & Monitoring : PowerShell, Ansible, SCCM, SolarWinds, ServiceNow

(ref : hirist.tech)