Hiring || Service Desk Management- Bangalore

Job Description

Service Desk Management

Location : Bangalore

Exp range : 1-3 years

NP : Immediate

Job Description :

As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support.

Responsibilities

• Perform independently as a Subject Matter Expert (SME)
• Participate actively in team discussions and contribute to problem-solving
• Provide timely and effective voice support to clients
• Maintain high client satisfaction through excellent communication
• Troubleshoot and resolve technical issues efficiently
• Document all support interactions and solutions accurately
• Collaborate with cross-functional teams to enhance system performance

Requirements

Proficiency in Service Desk Management and Service Desk Voice Support

Strong understanding of the ITIL framework

Experience in incident management and problem resolution

Knowledge of remote desktop tools and ticketing systems

Familiarity with Windows and Mac operating systems

Minimum 1 year of experience in Service Desk Management

15 years of full-time education

Based at our Bengaluru office

Requirements

Service Desk Management Location : Bangalore Exp range : 1-3 years NP : Immediate Job Description : As an Application Tech Support Practitioner, you will serve as the primary point of contact between our clients and our world-class systems. Your exceptional communication skills and deep product knowledge will enable you to accurately define client issues, interpret and design resolutions, and maintain a high level of client satisfaction. This role requires a strong understanding of ITIL framework, incident management, and problem resolution, as well as proficiency in Service Desk Management and Service Desk Voice Support. Responsibilities Perform independently as a Subject Matter Expert (SME) Participate actively in team discussions and contribute to problem-solving Provide timely and effective voice support to clients Maintain high client satisfaction through excellent communication Troubleshoot and resolve technical issues efficiently Document all support interactions and solutions accurately Collaborate with cross-functional teams to enhance system performance Requirements Must-Have Skills : Proficiency in Service Desk Management and Service Desk Voice Support Strong understanding of the ITIL framework Experience in incident management and problem resolution Knowledge of remote desktop tools and ticketing systems Familiarity with Windows and Mac operating systems Additional Requirements : Minimum 1 year of experience in Service Desk Management 15 years of full-time education Based at our Bengaluru office