Program Manager Sales & OperationsKetto • Mumbai, Maharashtra, India
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Program Manager Sales & Operations
Ketto • Mumbai, Maharashtra, India
30+ days ago
Job description
Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Employment Type : Full Time
Experience: years
Vacancy: 1
Job Title: Program Manager Sales & Operations
Location:Mumbai (Office 5 days a week)
Job Type:Full-time
The Role:We are looking for a process-driven Program Manager to build and optimize the backbone of our sales and customer success operations. You will be the architect of our workflows ensuring that from the moment a lead comes in to their 6th month in the program the experience is seamless.
Key Responsibilities:
- Tech Stack Management:End-to-end ownership of our CRM and communication stack. You must set up and manage workflows acrossZoho Ozonetel WhatsApp Business API and Google Sheets.
- Sales Operations:Create automated sequences for lead follow-ups ensure data integrity in the CRM and generate daily/weekly sales performance reports.
- Program Operations:Manage the logistics of the user journey ensuring timely delivery of kits and scheduling of doctor consults.
- Team Leadership:Manage a small team of sales reps and coordinators to ensure KPIs are met.
- Process Iteration:Constantly analyze the funnel to identify bottlenecks and implement rapid fixes to improve conversion rates and customer satisfaction.
Who You Are (Must-Haves):
- The Architect:Proven experience creating iterating and managing complex operations usingZoho (CRM/Flow)andOzonetel.
- Data-Driven:Advanced proficiency inGoogle Sheets(pivot tables query functions dashboards) is non-negotiable.
- Experience:3 years in Sales Ops RevOps or Program Management ideally in a startup environment.
- Leadership:Previous experience managing a small team (35 people).
Required Experience:
Manager
Key Skills
Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts
Employment Type : Full Time
Experience: years
Vacancy: 1
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Program Manager Sales & Operations • Mumbai, Maharashtra, India
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