Job Title : MIS + WFM Analyst
Location : Kolkata
Experience : Minimum 3 Years
Employment Type : Permanent
Notice Period : Immediate to 30 Days
Shift : US Shift (6 PM – 3 AM)
About the Company
Our client is a growing leader in operations, analytics, and business support services. They work closely with global enterprises—especially US-based clients—to enhance performance, optimize processes, and deliver workforce efficiencies. With a strong focus on data-driven decision-making, they offer cutting-edge solutions across Workforce Management, MIS reporting, forecasting, and capacity planning.
Job Description
- Manage workforce planning activities including capacity planning, scheduling, and forecasting
- Perform Real-Time Analysis (RTA) and take corrective actions to meet SLA targets
- Create daily / weekly / monthly MIS reports
- Analyze performance trends, productivity, and SLA adherence
- Coordinate with US stakeholders during the shift
- Build and automate dashboards for workforce and performance metrics
- Handle intraday management, shrinkage tracking, and staffing requirements
- Utilize advanced Excel and reporting tools to deliver insights
Mandatory Skills
Workforce Management
Capacity PlanningReal-Time Analysis (RTA)Forecasting (Short-term & Long-term)Scheduling & StaffingIntra-day / Operational ReportingMIS & Reporting
Daily / Weekly / Monthly MISSLA & Productivity ReportingDashboard Creation & AutomationTechnical Skills
Advanced MS Excel (strong hands-on, will be tested during interview)Pivot TablesAdvanced Excel FormulasPower QueryMacros (Good to have)Soft Skills
Strong communication skillsAbility to coordinate with US clients / stakeholdersPresentation & data storytellingImportant Note (Please Read Before Applying)
🚫 Do NOT apply if :
You have less than 3 years of MIS / WFM experienceYou are not comfortable with US shift timing (6 PM – 3 AM)You cannot join within 30 daysYou do not have hands-on Excel skillsYour background is unrelated (e.G., purely BPO agent, HR, admin, data entry)✅ Apply ONLY if you meet ALL mandatory skills above. Random / irrelevant applications will not be processed.