Executives

Position : Customer Service Executive

Experience : 2-5 Years in Corporate Travel / Business Travel Support (Email & Voice)

Job Summary :

We are looking for an experienced Customer Service Executive (German Language B2 Level) to manage inbound and outbound calls and emails related to corporate business travel. The ideal candidate must have minimum 2 years of experience in a similar profile , ensuring seamless travel support for corporate clients, resolving queries, and coordinating with travel partners.

Key Responsibilities :

• Handle calls and emails from corporate clients regarding business travel arrangements, including flights, hotels, car rentals, and visa assistance.
• Provide travel solutions based on company policies, cost-effectiveness, and traveler preferences.
• Manage itinerary changes, cancellations, refunds, and rebookings as per client requests.
• Coordinate with airlines, hotels, and travel vendors to ensure smooth travel experiences.
• Address and resolve travel-related issues such as missed flights, booking errors, or emergency travel needs.
• Maintain and update customer travel profiles and ensure compliance with corporate travel policies.
• Work with internal teams to provide customized travel solutions for high-value clients.
• Ensure timely follow-ups and maintain a high level of customer satisfaction.
• Stay updated with industry trends, airline policies, and travel regulations.

Skills Required

German Language B2 Level, Travel Solutions