Job Title : Chief Business Officer QSR Vertical
Experience Required : 15 - 20 years (with 23 years in senior leadership managing multi-location operations)
Key Responsibilities (KRA) :
- Drive the national expansion strategy of the QSR vertical, ensuring successful rollout across multiple cities.
- Oversee end-to-end business operations, including brand positioning, marketing, supply chain, and customer experience.
- Manage P&L responsibility, ensuring revenue growth, cost optimization, and overall profitability.
- Lead innovation in product offerings, formats, and service models to align with evolving customer preferences.
- Build, mentor, and manage high-performing teams across operations, marketing, and support functions.
- Ensure operational excellence with strict adherence to compliance, quality, and service standards.
- Establish and nurture strategic partnerships to support business growth and market penetration.
- Conduct market research to identify new opportunities, consumer insights, and competitive benchmarks.
- Collaborate with the Board / Managing Director to shape long-term business strategy and growth roadmap.
- Champion a culture of performance, accountability, and continuous improvement across the vertical.
Core Skills & 15 - 20 years of leadership experience in QSR, F&B, or Hospitality, with proven expertise in scaling operations nationally.
Strong business acumen with demonstrated ability to manage multi-city operations and large teams.Deep understanding of QSR operations, supply chain, franchising, and customer engagement.Excellent strategic thinking, problem-solving, and decision-making capabilities.Strong financial management skills with prior experience handling P&L.Exceptional leadership, people management, and organizational development abilities.Proven track record in driving innovation and building strong, sustainable brands.Ability to thrive in a fast-paced, dynamic environment with ambitious growth targets.Outstanding communication, negotiation, and stakeholder management skills.(ref : iimjobs.com)