Delivery Operations Specialist

Role Overview

The Executive – Last Mile will support and manage last-mile delivery operations for Mumbai. The role involves coordinating with delivery partners, monitoring real-time shipment movement, resolving delivery exceptions, and ensuring smooth B2C order fulfilment. The incumbent will play a key role in maintaining high service levels, optimizing delivery timelines, and enhancing overall customer satisfaction through efficient last-mile execution.

Key Responsibilities

• Coordinate daily last mile dispatches with 3PL partners and internal fleet teams
• Monitor real-time delivery tracking and resolve delivery exceptions / escalations
• Support route planning and suggest improvements based on ground realities
• Ensure timely pickups and deliveries aligned with SLAs
• Collaborate with warehouse, dispatch, and customer service teams for smooth order handovers
• Maintain daily MIS and assist in preparing delivery performance dashboards

Requirements