Sales Associate (Renewals & Upselling)

Associate Sales (Renewals & Upselling)

Department : Sales & Customer Success

Reports to : Team Lead / Manager Sales

Shift Time : US shift

Role Overview

The Associate – Sales will be responsible for overseeing contract renewals, identifying client growth opportunities, and ensuring a high level of customer satisfaction. The ideal candidate will bring solid sales experience, cyber security domain knowledge, and outstanding communication skills to deliver business growth and customer success.

Key Responsibilities

• Manage contract renewals for existing clients in line with company targets.
• Proactively identify opportunities to upsell and cross-sell cybersecurity solutions.
• Build strong, long-term client relationships by delivering exceptional service levels.
• Collaborate with internal teams (technical, customer success, finance) to ensure seamless contract execution.
• Maintain accurate records of pipeline activities, forecasts, and customer interactions in CRM tools.
• Actively listen to client needs, provide consultative solutions, and position our portfolio strategically.
• Demonstrate strong product knowledge and stay updated on company offerings as well as industry trends.
• Support US and Europe sales leadership with reporting and account insights.
• Deliver high-quality client presentations, proposals, and renewal documentation.
• Work flexible shifts as per global business schedules.

Required Skills & Competencies

Qualifications

What We Offer