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Process Trainer

Process Trainer

TPMysore, IN
30+ days ago
Job description
  • Designs training & test modules based on needs
  • Maintains regular correspondence with the clients to clarify process updates and percolates it to Operations
  • Ensures that Quality, CSAT, Resolution scores for the batch meets the defined norms within the first month of production
  • Ensure 100percent adherence on client driven SOP & BEST T&D compliance
  • Liaises with Central MIS / Admin dept / HR / Payroll for training resource availability
  • Coordinates with all stakeholders to ensure New Hire training process runs effectively
  • Prepare and attend all business / client reviews& work on the action plans to improve business performance
  • Understanding of root cause analysis & reasons to better performance
  • Process Excellence and Process Improvement Initiatives
  • Supports Innovation & Continues Improvement to uplift sales performance
  • Engaging Communication
  • Support and monitor new trainees during the OJT (On the Job Training) period
  • Knowledge of training ideologies (Kirkpatrick model, KSA, TNA, TNI etc)
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    Trainer • Mysore, IN

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