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Oriserve - Senior Project Manager / Engagement Manager

Oriserve - Senior Project Manager / Engagement Manager

OriserveNoida, India
4 days ago
Job description

Job Profile :

  • We are looking for a dynamic and self-motivated Sr. Project / Engagement Manager with a minimum of 6+ years of experience to join our team.
  • In this role, you will act as the bridge between clients and internal teams, ensuring the successful delivery of Conversational AI Solutions (chat & voice) powered by Generative AI Technology.
  • Your expertise in requirements gathering, consulting, and client management will contribute to the seamless execution of projects while enhancing customer satisfaction.

Key Attributes you need to possess :

Analytical Thinking :

  • Ability to analyze client needs, system capabilities, and project constraints to propose effective solutions.
  • Skill in identifying potential risks or gaps in requirements and addressing them proactively.
  • Strong problem-solving abilities to handle unexpected challenges during project delivery.

    • Communication Skills :

  • Exceptional verbal skills to articulate complex technical concepts in simple terms for clients and stakeholders.
  • Strong written skills for creating clear and concise documentation, including requirement specifications, user stories, and status reports.
  • Active listening skills to ensure accurate understanding of client needs and concerns.

    • Client-Centric Mindset :

  • Empathy to understand and prioritize client requirements and business goals.
  • Ability to build and maintain trust with clients through consistent communication and delivery excellence.
  • Willingness to go the extra mile to ensure client satisfaction and success.

    • Project Management Skills :

  • Proficiency in managing multiple tasks, timelines, and resources effectively without compromising quality.
  • Familiarity with project management tools to track project progress and milestones.
  • Strong organizational skills to ensure smooth project execution and timely Ability to work seamlessly with cross-functional teams, including developers, designers, and quality analysts.
  • Openness to feedback and a collaborative approach to brainstorming and problem-solving.
  • Proactive participation in team meetings, knowledge-sharing sessions, and retrospectives.

    • Attention to Detail :

  • Meticulous approach to reviewing project requirements, deliverables, and client feedback.
  • Commitment to quality assurance to avoid errors and rework in deliverables.
  • Ability to maintain accuracy in tracking financials, such as invoicing and Comfort with working in dynamic environments and adjusting to shifting client priorities or project scopes.
  • Eagerness to learn and apply new tools, technologies, and methodologies as needed.
  • Resilience in handling pressure during tight deadlines and critical project phases.

    • Typical work week looks like :

  • Act as the first point of contact for clients and collaborate with clients to gather, analyze, and validate requirements for Conversational AI Solutions (chat & voice).
  • Conduct workshops or discovery sessions with clients to propose best-in-class solutions powered by Generative AI Technology.
  • Create detailed documentation such as requirement specifications, user stories, and process workflows.
  • Assemble project scope and maintain project related documentation.
  • Create a project plan with details and illustrations to identify the flow of activities needed in order to successfully conclude a project.
  • Identify, track, monitor and communicate project related issues and other variances, scope changes, and contingencies that may crop up during implementation.
  • Assign, schedule and review the project at regular intervals to analyze its progress in terms of quality guidelines and time constraints.
  • Provide regular internal and external project status updates and reports.
  • Coordinate with internal teams, including developers, designers, and QA, to ensure timely and quality project delivery.
  • Track invoicing and collections to maintain financial clarity for assigned projects.
  • Proactively identify potential risks and suggest mitigation strategies.
  • Assist in enhancing client relationships by understanding their evolving needs and proposing new opportunities to help build new revenue streams.

    • Our ideal candidate should have :

  • A Bachelor's degree in Computer Science, IT, or a related field.
  • A minimum of 6+ years of experience in a Project / Engagement Management or similar role in IT or software delivery.
  • Proven experience in requirements gathering, client management, and consulting.
  • Knowledge of project management tools and methodologies
  • Familiarity with Conversational AI technologies, and a keen interest in Generative AI Solutions.
  • Proficiency in creating project documentation and workflow diagrams.
  • Solid understanding of invoicing, collections, and project financials.
  • An ability to effectively communicate and present technical concepts to non-technical stakeholders.
  • Experience in stakeholder management and cross-functional team collaboration.

    • What you can expect from ORI :

  • Passion & happiness in the workplace with great people & open culture with amazing growth opportunities.
  • An ecosystem where leadership is fostered which builds an environment where everyone is free to take necessary actions to learn from real experiences.
  • Chance to work on the cutting edge technology, including Generative AI.
  • Freedom to pursue your ideas and innovate with multiple technologies.

    • This role of ers the opportunity to work with cutting-edge AI technologies and directly impact client success.

    If you are passionate about delivering innovative solutions and thrive in a collaborative environment, we'd love to hear from you!

    (ref : iimjobs.com)

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