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Events & Experiences Manager

Jio World Centremumbai, India

13 hours ago

Job description

KEY OBJECTIVES

Manage the entire event lifecycle i.e. from the planning to execution and carrying out the post event evaluation
Managing transactions and caseloads for clients
Client Relationship Management
Act as the main point of contact for clients, understanding their needs and providing exceptional customer service
Build and maintain strong client relationships through regular communication, meetings, and timely responses to inquiries.
Understand client objectives, goals, and expectations, and ensure that these are effectively communicated to the internal teams
Event Planning and Execution
Collaborate with clients to develop event concepts, strategies and objectives
Coordinate with cross-functional teams, including creative, production and operations, to ensure seamless execution of events.
Oversee the end to end event planning process, including budgeting, vendor management, logistics and on-site coordination
Bring synergies between IPs & venues within brands & its subsidiaries
Client Satisfaction and Account Growth
Ensure the successful delivery of events, exceeding client expectations
Proactively identify opportunities to enhance client satisfaction and improve service delivery
Collaborate with the business development team to identify upselling and cross-selling opportunities, contributing to account growth and revenue generation
Reporting and Analysis
Track and analyse client feedback, event performance metrics and industry trends to identify areas for improvement and drive innovation
Prepare regular reports and presentations for clients and internal stakeholders, highlighting the key finding and recommendations.

SKILLS AND COMPETENCIES

Ability to strategically influence the creative output and delivery of event execution at JWC

In-depth understanding of Event curation, Production, and Brand Experience

The ability to apply a Marketing mind-set and extending the organization's reach to newer audiences

Proven track record of Project Management skills, with the ability to gain critical insights

Strong negotiation and liaising skills to influence a wide range of internal and external stakeholders

A keen eye for impeccable event planning and execution

QUALIFICATIONS

Bachelors degree in arts, mass media or management studies

EXPERIENCE

5-6 years of experience in events planning, developing pitches and managing client relations

Previous work experience in events, entertainment, advertising companies with client & creative facing roles

Strong written and verbal communication skills

Excellent copywriting and presentation skills

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Event Manager • mumbai, India