Subject Matter Expert - Customer Escalation

Subject Matter Expert - Customer Escalation

Job Location : Bengaluru

Job Summary :

We're seeking a highly experienced Subject Matter Expert in Customer Escalation to join our team in Bengaluru. As a Subject Matter Expert, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.

Key Responsibilities :

• Escalation Resolution : Resolve complex customer escalations in a timely and professional manner
• Expert Solutions : Provide expert solutions to customers, ensuring high satisfaction and loyalty
• Root Cause Analysis : Conduct root cause analysis to identify and address underlying issues
• Process Improvement : Collaborate with cross-functional teams to improve processes and prevent future escalations
• Knowledge Sharing : Share knowledge and best practices with team members to enhance overall performance

Requirements :