HR Ops Quality Audits

Role title : Quality Assurance SPOC

Role purpose :

The objective of this role is to ensure transaction quality of activities performed by HR operations team for data integrity and accuracy.

The purpose of this role is to Achieve quality assurance operational objectives by contributing information and analysis for strategic plans and reviews; preparing and completing action plans; implementing, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.

Key accountabilities and decision ownership[max 5] :

• Responsible for HR Ops Quality Audits
• Prepare Monthly Quality Dashboards
• Drive Process Improvements Initiative and projects
• Improve HR Ops Quality Scores with RCA Analysis Team Meetings and Training Sessions
• New Hire Trainings, Cross Trainings and update Sessions to be conducted

Core competencies, knowledge and experience [max 5] :

Essential :

Good understanding of Quality Compliance role and responsibility

Must have technical / professional qualifications :

Bachelors(mandatory) / Post Graduate Degree(not mandatory)

Acts as 1st point of contact for managing all Operational escalations received from the stakeholders and ensures RCA & long term fix for the same.

Skills Required

Hr Operations