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ServiceNow_CMDB

ServiceNow_CMDB

ConfidentialHyderabad / Secunderabad, Telangana, India
8 days ago
Job description

JOB Description

JOB DESCRIPTION

Responsibilities

Primary Focus : Service Mapping

  • Design and maintain ServiceNow Service Maps to accurately represent business services and their dependencies.
  • Collaborate with application owners and infrastructure teams to define service boundaries and critical components.
  • Continuously refine service maps to reflect changes in the environment and improve accuracy.
  • Troubleshoot mapping issues and optimize discovery logic for performance and reliability.
  • Leverage discovery patterns and probes to enhance service visibility and automation.

Discovery

  • Create and maintain discovery patterns to identify and collect data from various IT devices and systems.
  • Define scan schedules for different types of devices and systems.
  • Review and validate discovered data to ensure accuracy and consistency.
  • Identify and address data discrepancies between the CMDB and live systems.
  • Implement data cleansing processes to remove duplicate or irrelevant information.
  • Investigate and resolve discovery errors or failures.
  • Analyze discovery logs to identify potential issues.
  • Provide technical support to users regarding discovery processes and data.
  • Integrate with third-party tools to pull in additional asset data.
  • Regularly review and update the CMDB to reflect changes in the IT infrastructure.
  • Identify and address orphaned or outdated CIs within the CMDB.
  • Focuses on data quality within the CMDB, including data validation, cleansing, and ensuring accurate relationships between CIs.
  • Designs the overall discovery strategy, including integrations with other systems and best practices for data management.
  • Strong understanding of IT infrastructure and network protocols
  • Knowledge of ServiceNow platform and CMDB concepts
  • Experience with scripting languages (e.g., JavaScript) for customizing discovery patterns
  • Data analysis skills to identify trends and anomalies in discovery data

    • CMDB Management

  • Design, implement, and maintain the Configuration Management Database (CMDB).
  • Ensure accurate configuration item (CI) relationships and dependencies within the CMDB.
  • Develop CMDB data governance policies, standards, and best practices.
  • Monitor and improve data accuracy, completeness, and consistency.
  • Work with stakeholders to define CMDB attributes, classifications, and CI lifecycles.
  • Problem-solving and troubleshooting abilities to resolve discovery issues

    • Required Qualifications

  • CMDB Certification
  • Bachelor's degree in computer science, engineering, business, or comparable studies
  • 5+ years overall industry experience in ServiceNow development with a focus on ITOM
  • Excellent documentation and communication skills and strong attention to detail required.
  • Good knowledge on Linux, Unix, and Windows operating systems.
  • Understanding of network topologies and hardware

    • Knowledge of load balancers (F5, ngnix) and firewalls

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    Skills Required

    Network Protocols, Unix, Servicenow, Data Analysis, Load Balancers, Windows, F5, Javascript, Linux, Cmdb, Firewalls

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    ServiceNow_CMDB • Hyderabad / Secunderabad, Telangana, India