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Product Support Analyst I

Sabrebangalore, India

3 hours ago

Job description

Description

The service and support team maintains direct contact with customers pre-sale or post-sales or both.

Role and Responsibilities :

Customer service includes communication via telephone, email, chat or through other social media platforms
Supports sales team by developing and maintaining positive customer relations with clients / customers, which can substantially affect service and / or product revenue(s)
Ensures delivery of objectives and client expectations are met in accordance with contractual obligations
Work with various departments to meet maintenance services sales goals, receive and understand accurate account of equipment failures
Conduct technical training courses for customers and / or employees in the use of complex situations for multiple products
Interact with customer and functional organizations to develop specifications for content of courses
Post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services
Responsibilities are within the technical customer support function as a generalist or in a combination of disciplines : product support specialistproduct support analystsystems integration engineertechnical supportcustomer servicecustomer trainingsales support

Qualifications and Education Requirements :

Minimum High School diploma, University student or graduate. Technical experience strongly desired

Demonstrates good time management and priority setting skills

Demonstrates effective teamwork skills

Demonstrates ability to work under pressure and handling complexity

Proficient English and Spanish written and oral communication skills

Must be organized, able to multi-task and work in all areas as needed

Proven analytical and troubleshooting skills

Excellent customer service skills

Travel Industry background is desired.

Experience with travel distribution / reservation systems (Sabre, Galileo, Amadeus)

ITIL / XML / SQL / API Programming

Experience using Salesforce CRM tool

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses.

Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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Product Analyst • bangalore, India