Job Title – Manager Operations
Reporting to- Senior Manager Operations or Director of Operations
Job Purpose - Manage SLA’s, team performance, plan short term and long-term strategies and daily operational management of assigned projects in collaboration with different departments.
Requirements-
Minimum 9 years of overall experience in Medical Coding with at least 4 years in a management role
Graduation / PG in any of the following : Dpharm / Bpharm / Mpharm / BSC / MSC / Btech or BHMS / BAMS
CRC / CPC or any other relevant certification from AAPC / AHIMA is a must .
Goals and Objectives-
Meet client SLA’s.
Meet monthly projected targets, manage and optimize staff utilization.
Drive and develop systems and processes to achieve high standards of quality.
Manage team and its development
Manage hiring and staff movement into different projects
Duties and Job Responsibilities-
Initiate and stabilize projects assigned in terms of efficiency and effectiveness.
Continually improve processes to achieve operational excellence.
Lead, manage, motivate and develop staff.
Design KPIs for effective collaboration between teams, which adheres to organizational requirements.
Achieve high levels of employee engagement, drive retention strategies.
Design and implement road map for employee growth structure upto AM level.
Identify process gaps, suggest and / or initiate process improvement projects.
Identify training needs of different team members and work on their improvement.
Conduct periodic and annual reviews with the team
Continually improve processes through RCAs, CAPA, BI or automation to improve overall efficiency of the department.
Bring in value add to projects / processes handled.
Responsibility of overseeing day-to-day activities of team members.
Identify risks in project and plan to mitigate risk through planning and implementation.
Plan and delegate the work to the team members to ensure job rotation and job enrichment
Monitor daily progress and make adjustments / corrections to ensure optimal performance.
Simplify complex processes and promote lean strategies.
Key Technical Skills and Knowledge Required-
MS Excel & PowerPoint
Quality management
Attrition Management
People Development
Forecasting, Staffing and Scheduling
Excellent written and oral communication skills
Target Setting
Cost Management
Competencies Required-
Teamwork and Team Orientation
Decision Making
Empathy
Synergize a Team
Time Management and Organization
Active Listening
Ability to work with numbers, analytical Skills
Problem Solving
Conflict Resolution
Critical Thinking
Creative Thinking
Coaching and Motivation
Emotional Intelligence
Adaptability
Delegation
Project Management
About Advantmed
Founded in 2005 and based in California, Advantmed LLC is a healthcare information management company that provides healthcare organizations with the solutions they need to elevate their financial and clinical performance. Our transparent, innovative risk adjustment and quality improvement solutions drive better outcomes.
Visit www.advantmed.com to learn more about our organization.
How to Apply?
If you would like to pursue this position, please mail your updated resume at sagar.raisinghani@advantmed.com , along with the following details
Total Experience : -
Relevant Experience : -
Current Designation : -
Current CTC : -
Expected CTC : -
Notice Period : -
Current Location : -
Operation Manager • Pune, Maharashtra, India