Full Stack Developer

Design, develop, and customize applications across the ecosystem (ITSM, ITOM, SPM, custom apps) to support AI-enhanced workforce capabilities.

Build end-to-end components :

Backend : Flow Designer, Script Includes, Business Rules, APIs (REST / SOAP), data models

Front-end : Service Portal, Now Experience UI Builder, React-based components

Integrate external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational experiences.

AI & Agentic Workforce Enablement

Architect and implement autonomous AI agents within

• , including AI-driven Scrum Masters capable of sprint planning, backlog refinement, velocity tracking, and reporting.

Develop intelligent automation features such as adaptive recommendations, self-learning behaviors, and dynamic workflow execution.

Leverage LLMs, machine learning models, orchestration engines, and automation frameworks to emulate human reasoning and task completion.

Agile Collaboration

Collaborate with business stakeholders, Scrum teams, and technical owners to translate requirements into scalable technical solutions.

Participate in Agile ceremonies and contribute to backlog refinement, sprint planning, and product demos.

Support AI-driven automation for sprint analytics, risk detection, and forecasting.

Required Skills & Qualifications

5+ years of hands-on development experience (custom apps, ITSM, ITOM, SPM).

Strong proficiency with JavaScript, Glide API, AngularJS / React, HTML / CSS within the

Deep understanding of architecture : Flow Designer, Integration Hub, Script Includes, Business Rules, ACLs, CMDB.

Full stack development expertise—front-end UI / UX and server-side logic.

Experience integrating with AI / ML systems, LLMs, chatbots, or automation platforms.

Demonstrated ability to build autonomous workflows and intelligent automation at scale.

Strong knowledge of Agile / Scrum methodologies and their application within

Excellent communication and problem-solving skills, with the ability to translate complex concepts for diverse audiences.