Customer Support Analyst

The Customer Support Analyst serves as the frontline of technical and customer support, ensuring client satisfaction by troubleshooting issues, analyzing support trends, and delivering prompt, efficient solutions. This role acts as a bridge between customers and internal teams, using data to drive continuous improvement in service delivery.

Essential Functions

• Thoroughly investigating user issues to provide accurate bug localization and suggest workarounds if possible.
• Reproducing issues based on user reports.
• Providing technical support through ticketing systems, community forums, and social media.
• Learning every aspect of the product.
• Collecting project knowledge to share common answers and workarounds with external users.
• Communicating with project stakeholders, including developers, QAs, the marketing team, and others.

Qualifications

Would be a plus

We offer

About Us

Grid Dynamics (NASDAQ : GDYN) is a leading provider of technology consulting, platform and product engineering, AI, and advanced analytics services. Fusing technical vision with business acumen, we solve the most pressing technical challenges and enable positive business outcomes for enterprise companies undergoing business transformation. A key differentiator for Grid Dynamics is our 8 years of experience and leadership in enterprise AI, supported by profound expertise and ongoing investment in data, analytics, cloud & DevOps, application modernization and customer experience. Founded in 2006, Grid Dynamics is headquartered in Silicon Valley with offices across the Americas, Europe, and India.

Skills Required

Technical Support, Ssh, Version Control Systems, Bash, Network Protocols, Jira, ticketing systems , Sql