Tech Support Specialist

Interested candidates kindly share updated cv by 18th August

Job Title  – Tech Support Specialist

• Experience  – 2-3 years of relevant ExperienceJob Type – Full Time
• Qualification – 1. Education Requirement  – Graduate Degree Holder

Engg / Computer Science Background preferred)

2. Core Competencies –  1. Excellent written & verbal English communication skills 2. Excellent troubleshooting skills, search skills, ability to approach problems logically. 3. Production application troubleshooting skills- windows, networking, etc 3.   Other Requirements –  1. Willing to work in a 24×5 environment.

Certification, etc.)  2. Excellent customer services skill.

3. Customer service orientation and ability to work in a team.

4. Good interpersonal and communication skills. 5. Excellent soft skills, communications skills (voice & email) to handle customers across the globe.

6. Good typing skills. 4. Detailed Role & – 1.Ensure on meeting daily KPIs Responsibilities 2.Receiving and making end-user calls. (Please include 3. Provide first-level resolutions. shift  timings & 4.Ticket creation / categorization / prioritization. client  incentives 5. Ticket escalation to a respective support group as  applicable)  We are no longer accepting applications for this ad.