Customer Success Associate

About Magic Billion

We set up Magic Billion ( - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).

As a 360-degree talent management company, we do the following :

• Generate demand for Indian talent from international employers;
• Mobilisation and sourcing – to the exact job specs provided by the employer;
• Screenings and interviews – including language and soft skills filters;
• All paperwork for work permits and visas;
• Any trainings and up-skilling required by the employer;
• Pre-departure culture training;
• Support to the employer and candidate in the destination country.

We are seeking Customer Relationship Management Specialist– with the following Job

Job Description :

You will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.

Responsibilities

Handle incoming customer inquiries and provide accurate and timely responses

Resolve customer complaints or issues in a professional and efficient manner

Ensure customer satisfaction by identifying and addressing their needs and concerns

Maintain customer records and update the relevant information in the CRM system

Collaborate with other departments to resolve complex customer problems

Follow up with customers to ensure their issues are fully resolved

Upsell products or services to customers when appropriate

Provide feedback to management regarding customer trends and concerns

Maintain high standards of professionalism, empathy, and patience in all customer interactions

You should be

Open to work full time from Noida

Customer Centric

Gaduate in any stream

Preferably from Hospitality or Call Centre Background