Learning and Development Specialist (Product & Process)

Summary :

We are looking for a dynamic and experienced Product and Process Trainer to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams.

Key Responsibilities :

• Design and deliver effective training programs on product features, workflows, and standard operating procedures.
• Conduct refresher and upskilling training for new and existing employees.
• Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices.
• Create and update training materials, manuals, SOPs, and knowledge documents.
• Assess training needs through surveys, feedback, and performance metrics.
• Monitor and evaluate the effectiveness of training programs and make necessary improvements.
• Maintain detailed records of training schedules, attendance, feedback, and evaluation reports.
• Support process standardization across departments through structured training.
• Conduct on-the-job coaching and post-training support as needed.

Required Skills & Qualifications :