Team Manager - GTAS

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

A dynamic leadership opportunity in Global Travel Application Support (GTAS) within the Global Infrastructure & Support organization, this virtual India-based role offers a middle management position driving 24 / 7 technical application support for GBT Group, Travel Counselor Servicing, and Corporate applications. We seek a strategic leader who will contribute to the transformation of GTAS' strategy, possess comprehensive expertise in travel technology, and lead cross-functional initiatives while providing strong leadership to the team.

The position requires a strategic mindset, technical proficiency, comfort, and flexibility to manage a 24 / 7 virtual-based team, operations, and strong leadership experience and capabilities in a fast-paced, innovative environment.

What You'll Do

Team Leadership and Management :

• Lead and motivate a high-performance team of Business Analysts
• Monitor tasks, track work queues, and ensure 24 / 7 operational coverage.
• Provide mentorship, performance coaching, and professional development to the team.
• Conduct performance reviews and implement training initiatives
• Lead by example, demonstrating strong technical skills and customer service practices.

Technical Support and Troubleshooting :

Process Improvement and Efficiency :

Communication and Collaboration :

What We're Looking For

Technical Qualifications :

Leadership and Personal Attributes :

Location

Gurgaon, India

The #TeamGBT Experience

Work and life : Find your happy medium at Amex GBT.

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about 'checking every box;' please apply anyway. You may be exactly the person we're looking for!

Skills Required

Salesforce, Ms Office Suite, travel technology, Itil, Microsoft Excel, Aws