Manager Franchise Operations Eurasia

Summary

The Manager Franchise Operations works with a smaller portfolio of Hotels to proactively enhance performance and also works collectively with the new hotel openings team to ensure pre opening hotels open in accordance with expectation.

This individual works with individual hotel management teams to develop action plans and implement successful and measurable programs to assist in meeting Revenue, Product, Service and Brand requirements.

They are expected to :

Share best demonstrated practices information on the use of WHR programs and tools.

Advise on a host of sales and marketing topics, as well as product and service improvement (utilizing Medallia, CRM, and COM Culture).

Work with other internal Departments (Sales & Marketing, Revenue Management, Training, Central Operations, Design and Construction, Sourcing & Sustainability, Finance, Development, Legal & Human Resources) to coordinate direction and support as needed.

They must be able to review, analyze and create a complete strategy for delivering Brand value & hotel performance support for their portfolio.

They should have excellent presentation skills and the ability to facilitate effective meetings with multiple stakeholders.

Objectives for a Manager Franchise Operations are aligned to our WHR Strategic priorities and KPI will be measured as below :

Enhance our Owner Value Proposition

• Brand Engagement through Business Review Meetings
• Quality Assurance
• Guest Feedback – OSAT OSR NPS
• Accounts Receivable
• Wyndham Rewards
• Contribution

Grow our System

Advance our Value Driven Culture

Abilities / Key Competencies / Skills

Compassionate, Engaged, Dependable, Courteous, Inclusive, Hospitable, Prepared and Personalised.

using measurement methods to monitor progress toward goal attainment, identifying and understanding issues, problems, and opportunities. Develops effective course of action and appropriate solutions. Makes purposeful observations and recommendations to create positive improvements for the team and / or guest. Obtains and assigns resources to achieve desired result. Adjusts action based on changed priorities.

Experience / Certificates / Education