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Senior Digital Collaboration Engineer
TELUS DigitalSurat, IN9 hours ago
Job descriptionIn-depth technical knowledge of collaboration tools, systems, and infrastructure Expertise in performance optimization and scalability of collaboration tools Expertise in integrating collaboration tools with other IT systems and applications Expertise in automation to improve efficiency Ability to create solutions and address technical challenges for optimal collaboration tool performance Ability to solve complex problems, taking a new perspective on existing solutions and exercising judgment based on the analysis of multiple sources of information Strong vendor management skills 3+ years of experience in IT Engineering, System Administration or similar roles Bachelor’s Degree in Computer Science, Information Technology or related field is desired Relevant certifications in collaboration tools or related technologies B1 / B2 oral and written English
Role : Senior Digital Collaboration Engineer (Google Workspace Engineer)
Work Location : Gift City, Gandhinagar OR Noida OR Banglore (100% Onsite)
Working Mode : 5 Days Work from office
Shift Timings : US Shift / EMEA Shift (Rotational Shift)
Position Overview :
As a Digital Collaboration Engineer you focus on the configuration and optimization of collaboration tools, ensuring their seamless integration to the IT infrastructure.
Key responsibilities :
- Manage configurations within the collaboration platforms and Google Workspace
- Identify and resolve technical issues, coordinating with other technical teams or vendors as required (such as Dmarcian, Sendgrid, O365. Slack Workspace)
- Provide technical expertise and support related to collaboration tools
- Create and maintain documentation for user guides, procedures, and troubleshooting steps
- Manage complex configurations within the collaboration tools
- Identify and resolve complex technical issues related to collaboration tools, coordinating with other IT teams or vendors as needed.
- Proactively monitor and maintain collaboration tools to prevent downtime and ensure optimal performance.
- Stay up-to-date with the latest advancements in collaboration tools and trends.
- Integrate collaboration tools with the IT environment
- Work on collaboration solutions’ performance tuning, scalability, and efficiency
- Research new features and enhancements and implement improvements to collaboration capabilities
- Develop and implement innovative collaboration features and functionalities to enhance user experience and productivity
- Lead and manage collaboration solution development projects from concept to deployment, ensuring adherence to timelines, budgets, and quality standards to achieve project goals
- Champion the adoption and utilization of collaboration solutions across the organization
- Evaluate and recommend new collaboration technologies, tools, and platforms to stay ahead of industry trends
- Manage vendors, including negotiations, contract and service level agreements
- Mentor and guide administrators in collaboration solution design, development and implementation
Collaboration Tools : Google Workspace, Google Drive, Google Docs, Google Calendar, O365, Slack, Sendgrid, Google Gemini, Google Chat, Google Meet, Google Marketplace, Google Mobile Management, Chrome Enterprise, ChromeOS
Functional Competencies :
Qualifications :
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Senior Digital Engineer • Surat, IN